We’re so glad you’ll be joining us as a Platinum guest this year! Use this private page for festival information including how to enter, where to watch shows and much more. Also, be sure you download the Voodoo Mobile App for important real-time festival updates.

As always, if you have any additional questions, please do not hesitate to contact us via email at platinum@voodoofestival.com or via phone at (512) 230-8968.

See you at City Park!

Platinum Entrances & Parking


Platinum guests can park at the Lelong Lot, located on Lelong Drive, just northwest of the Lelong Drive and Wisner Blvd intersection. Hours are Friday-Saturday: 10am to 12pm and Sunday: 10am to 10pm. There is no overnight parking.


Enjoy quick and easy entry into the festival via the Platinum Entrance located just north of the Lelong Drive and Wisner Blvd. intersection. From there, a golf cart will transport you directly to the Platinum Lounge. You may also enter through the VIP/Platinum Express lane at the West Gate or Front Gate.


Platinum guests who have selected to pick up their wristbands at will call can do so at our Platinum Will Call next to the Platinum Entrance. This will be available during festival hours only.

Or you may pick up your wristbands at the Voodoo Box Office, located across from the Front Gate on Friedrichs Avenue.

Voodoo Box Office Hours:

  • Thursday, 10/24:
    12pm – 6pm
  • Friday, 10/25:
    11am – 10pm
  • Saturday, 10/26:
    11am – 10pm
  • Sunday, 10/27:
    11am – 8pm


If you’re arriving or departing via Uber, the Pickup Zone is located on Victory Avenue, right across from Storyland. When you’re ready to head home, please exit the grounds before requesting your rideshare.

Platinum Lounges

Relax and recharge during the festival in our Platinum Lounge. Within the lounge, you can access the viewing deck that provides prime sightlines of the Altar Stage presented by Verizon. You can also access the front-of-stage viewing area at the Altar Stage directly from the Platinum Lounge.


Indulge in signature dishes from award-winning Chef Aarón Sánchez. Lunch, dinner, and snacks will be offered throughout the day. Vegan, vegetarian or gluten free? You’ll have plenty of options catered to your dietary needs.


The Platinum Lounge Bar features hand-crafted cocktails, wine, sparking wine, craft beer, and a variety of non-alcoholic refreshments to quench your thirst throughout the weekend.


    Travel in style all around the park with our Festival Shuttle service. Comfortable six-passenger golf carts will transport you to and from the Platinum Entrance, Lounge and select viewing areas.
    Complimentary lockers are available on a first-come, first-served basis to Platinum guests. Visit the Concierge to receive your locker assignment. Mobile charging packs are also available upon request.
    Pick up your exclusive 2019 Voodoo Music + Arts Experience merchandise gift at the Concierge tent located within the Platinum Lounge.
    Enjoy hair styling by Shag Salon and make-up application from Blush N Bangs.
    New this year, High Prestress Catherina will be offering her services complimentary to Platinum Guests.
    You also have access to the Loa VIP Lounge and House of Blues Foundation Room. Loa VIP offers viewing, food trucks, cash bars, haircuts, tarot card readings, face painting and more!
    Forget your sunscreen? Need a brunch recommendation? Have a question about an after show? Our team is available all day to direct you to Platinum viewing areas, shuttle cart stops, the Loa VIP, and anything else you need!

  • Premium Viewing

    Enjoy exclusive viewing areas in front of all four stages to get up close to your favorite bands. Platinum-only viewing areas are located in front of the Altar, Wisner, South Course and Le Plur Stages.

    We encourage you to arrive fifteen minutes early for headliner sets.

    FAQs and Contact

    What is the Bag Policy?
    Bags are restricted to small purses, totes and drawstring bags only. Bag size may not exceed 14” x 11” x 5” (or 30 linear inches) and must have no more than one singular pocket or opening. Hydration packs are allowed but must be emptied of all liquid and have no more than two additional pockets. Backpacks and bags with multiple pockets are prohibited.

    What are the Platinum Lounge hours? What about VIP?
    The Platinum Lounge is open 12pm-11:30pm, Friday-Saturday and 12pm-9:30pm on Sunday.

    Loa VIP and the Foundation Room Lounge is open 12pm-11pm, Friday-Saturday and 12pm-9pm on Sunday.

    Do I have in and out privileges?
    Yes. You can come and go as you please throughout the entire weekend!

    What should I wear?
    We recommend you prepare for various types of weather. The average temperature in New Orleans during October is lower 80s throughout the day and lower 60s at night. Dressing in layers is the best strategy. We recommend closed-toe shoes so you can be comfortable walking around the Festival. Don’t forget that there are lockers available in the Platinum Lounge so you can stash any extra layers. Costumes encouraged!

    What if I have a question not answered here? Who do I contact?
    Have questions? Please do not hesitate to contact us via email at platinum@voodoofestival.com or via phone at (512) 230-8968.